Front Desk Agent

Salem • Winston-Salem, NC

13d

About The Position

As a Guest Service Agent, you are the first point of contact for hotel guests and provide warm, professional service throughout their stay. You handle check-in and check-out, reservations, guest inquiries and concerns, and provide information about hotel services and local attractions. Your friendly demeanor and attention to detail help create a welcoming, seamless guest experience. You report to the Front Office Manager or Front Office Supervisor. The role is part-time, pays $14 per hour, and requires availability for the 3 p.m. to 11 p.m. shift Sunday through Saturday. Hotel experience is a plus; applicants should have a combination of education and experience. The job description notes potential career paths into front office supervision or management and other hotel operations roles.

Requirements

• Eligible to work in the United States.
• Ability to read, write, and communicate effectively in English.
• Ability to sit, stand, bend, kneel, and lift as required, with or without reasonable accommodations.
• Availability to work a flexible schedule, including evenings, weekends, and holidays if needed; availability for the 3 p.m. to 11 p.m. shift Sunday through Saturday is specified.
• Warm, professional demeanor that reflects HVMG’s Culture of Excellence.
• A combination of education and experience.

Nice To Haves

• Hotel experience is a plus.

Responsibilities

• Welcome and assist guests throughout their stay.
• Check guests in and out.
• Handle reservations.
• Answer guest inquiries and address concerns.
• Provide information about hotel services and local attractions.

Benefits

• Career growth opportunities across the nationwide portfolio.
• Flexible scheduling.
• Access to up to 40% of earned wages before payday through PayActive.
• Paid Time Off (PTO) and paid holidays.
• Medical, dental, and vision healthcare benefits.
• 401(k) with a guaranteed 4% match and no vesting period.
• Hotel and food and beverage discounts.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed