Front Desk Agent

Courtyard West Des Moines•West Des Moines, IA

13d•$16 - $18

About The Position

The Front Desk Agent is the first person to greet and welcome guests when they arrive at the hotel. The role processes guest check-ins and check-outs, distributes room keys, registers guests, verifies reservations, responds to questions and complaints, and addresses guest service needs. The Front Desk Agent also assists with reservations and room blocking, supports arriving groups, recommends nearby dining and shopping, processes payments, promotes additional facilities and services, and coordinates with other departments to resolve guest concerns. Additional tasks may be assigned as needed.

Requirements

High school diploma or equivalent.
Outgoing and friendly demeanor, with willingness to go the extra mile to ensure guest satisfaction.
Positive, upbeat demeanor.
Excellent written and verbal communication and organizational skills.
Team-oriented.
Ability to stand for 8 hours at a time.
Ability to lift 20 lbs. on occasion.

Nice To Haves

Credit card handling experience preferred.
Hotel front desk experience preferred.
Experience with hotel reservations software preferred.

Responsibilities

Greet and check in guests in a friendly manner.
Assist with reservations, pre-registrations, and room blocking.
Assist large groups upon arrival.
Help guests find nearby dining, shopping, and other local attractions.
Handle and resolve guest issues as the first point of contact.
Process payments according to procedure.
Upsell additional facilities and services.
Perform all check-out tasks.
Ensure cash, check, and credit card balances are accurate at the end of each shift.
Answer questions and address guest needs and requests.
Communicate with other departments as necessary to resolve guest concerns or requests.
Perform additional tasks as assigned.