Front Desk Agent

Sage Hospitality • Raleigh, NC

3d • $17 - $18

About The Position

The Front Desk Agent responds professionally and courteously to arriving, departing, and in-house guests by providing accurate, timely information and services. The role also handles telephone and in-person inquiries about reservations, hotel information, and guest concerns. The position is with Sage Hospitality Group at the newly opened Indigo Raleigh in North Carolina.

Requirements

• High school diploma or equivalent.
• High school graduate-level mathematical aptitude.
• Knowledge of standard cash-handling procedures and computerized cash register systems.
• Experience dealing directly with the public and general knowledge of basic customer service skills.
• Fluency in spoken and written English.
• Ability to use tact and understanding when handling customer service problems, including stressful and highly emotional situations.
• Strong organizational skills and attention to written and verbal details, particularly when performing multiple tasks.
• Ability to read written communications and a monochrome computer screen; operate computer, calculator, and telephone keyboards; follow verbal and written instructions; manage multiple tasks; and communicate verbally and in writing.
• Ability to stand for 90% of the shift, repeatedly bend and kneel while filing, reach all areas of the hotel, and occasionally carry and lift files and office items weighing up to 25 pounds.

Responsibilities

• Greet arriving guests and complete daily check-in procedures using manual and computerized methods.
• Facilitate guest check-outs by following established procedures, closing guest accounts, and preparing rooms for the next sale.
• Calculate and post payments, receipts, guest accounts, and other credit using accurate cash-handling methods and established procedures.
• Answer inquiries and accept reservations in person and by telephone, communicate hotel rates and information, and use suggestive selling techniques to increase room sales, occupancy, and revenue.
• Maintain good customer relations by staying informed about in-house and area functions and responding knowledgeably to questions and concerns.
• Operate PBX equipment to accept incoming calls, assist with outgoing calls, schedule wake-up calls, and page guests.
• Control front desk cash transactions and maintain responsibility for a personal bank according to hotel bank agreement policy.
• Maintain a friendly, cheerful, and courteous demeanor.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED