Front Desk Agent

Renaissance Orlando Resort & Spa•Lake Buena Vista, FL

24d•Onsite

About The Position

The Front Desk Agent welcomes and assists guests throughout their stay, creating exceptional guest experiences in a fast-paced hospitality environment. The role includes handling check-in and check-out, sharing information about hotel facilities and local attractions, responding to guest inquiries, processing payments, coordinating guest requests with other departments, and supporting front desk administration. The agent is expected to provide friendly, professional service and help ensure guests feel cared for and valued.

Requirements

High school diploma or equivalent.
Exceptional communication skills with guests.
Very good computer skills.
Ability to work flexible hours, including weekends and holidays.
Strong problem-solving skills.
Ability to multitask and work in a fast-paced environment.

Nice To Haves

Bilingual ability.
Experience in customer service.
Knowledge of hotel or resort operations.

Responsibilities

Greet and welcome guests warmly, creating a positive first impression.
Handle check-in and check-out procedures efficiently and accurately.
Provide information about hotel facilities, services, and local attractions.
Respond to guest inquiries and resolve issues or complaints promptly and professionally.
Process guest payments and maintain accurate records.
Coordinate with other departments to fulfill guest requests and ensure a seamless experience.
Maintain a clean and organized front desk area.
Assist with administrative tasks, including answering phone calls and handling reservations.