Front Desk Agent

Avion Hospitality • Cranberry Township, PA

25d

About The Position

As a Front Desk Agent, you are the face of the hotel and the heartbeat of the guest experience. You provide seamless check-ins, tailored local recommendations, swift problem-solving, and account settlement. The role balances hospitable service with front-office operations to drive guest satisfaction and maximize room revenue.

Requirements

• High school diploma or equivalent.
• Upbeat, personable, and passionate about creating exceptional guest experiences.
• Proficiency in Microsoft Office and aptitude for learning hotel management software and basic business arithmetic.
• Ability to thrive in a fast-paced environment, multitask, and stay calm under pressure.
• Strong written and verbal communication skills, active listening, and efficient issue resolution.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.

Nice To Haves

• College coursework in hospitality or business.
• Prior hospitality or customer service experience.

Responsibilities

• Deliver warm, attentive, and efficient service from pre-arrival through departure.
• Manage guest check-ins and check-outs, process payments, and accurately handle reservation updates.
• Respond to guest inquiries, provide recommendations, and handle inbound hotel calls.
• Assist in driving room revenue and occupancy through upselling and active room inventory management.
• Proactively address guest feedback and workplace challenges with empathy, speed, and tact.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED