Front Desk Agent

Fairfield Inn & Suites Weaverville•Morehead City, NC

10d

About The Position

Crown Hotel & Travel Management, LLC is hiring a Front Desk Agent for a part-time role in the hospitality industry. The position handles guest reservations, arrivals, room assignments, payments, guest information, concerns, and safety. It also includes maintaining accurate reservation and cash-drawer records, following hotel procedures, keeping the work area clean, reporting maintenance and lost-and-found issues, and completing other assigned duties. The role requires weekend work, wearing a provided uniform and name tag while on the property, and maintaining a high standard of personal hygiene and appearance.

Requirements

High school diploma or equivalent.
Basic working knowledge of a computer, including word processing, and ability to handle multiple tasks at one time.
Excellent communication and interpersonal skills, with the ability to interact with many types of personalities.
Very good organization and time-management skills.
Ability to frequently kneel, reach, crawl, and twist the torso as needed to accomplish required tasks.
Ability to regularly lift and carry up to 20 pounds without assistance.
Maintain a high standard of personal hygiene and appearance.
Must work weekends.

Responsibilities

Receive accommodation reservations from visitors.
Record details and payment information for arriving guests.
Allocate rooms to guests.
Explain hotel procedures, policies, and facilities to guests.
Provide guests with tourism information.
Handle customer concerns and queries.
Issue receipts to guests.
Ensure the safety and security of guests.
Maintain guest reservations in accordance with credit card security requirements.
Balance and properly account for the desk cash drawer each shift.
Maintain training requirements set by the General Manager.
Assist guests with safety deposit box forms and keys as outlined by the General Manager.
Wear the provided uniform and name tag while on the property.
Perform routine cleaning throughout the work area.
Document necessary minor repairs or replacements of room furniture, fixtures, and equipment, including television sets and light fixtures, and follow through with the appropriate department.
Smile, acknowledge, and greet guests in guest rooms, public areas, and other hotel areas.
Respond to guest requests for immediate repairs.
Report lost-and-found items in accordance with hotel procedures.
Perform other assigned duties.