Front Desk Agent

Island Hospitality Management•Ronkonkoma, NY

About The Position

Island Hospitality is seeking an upbeat Front Desk Agent to manage front desk operations and serve as a key point of reference for guests and vendors. The role requires professionalism, courtesy, strong communication skills, and the ability to work in a fast-paced environment. Flexible scheduling availability may be required. Weekly scheduled hours vary according to guest occupancy, season, staffing, and other factors; a specific number of hours per week is not guaranteed. Island Hospitality provides a formalized training and development program intended to support employee development and career growth. Team members may build on prior experience and use company tools and resources to pursue further opportunities.

Requirements

Strong communication skills and the ability to extend professionalism and courtesy.
Ability to work in a fast-paced environment and in stressful situations.
Highly motivated team player with strong initiative and a desire for achievement.
Effectiveness in handling workplace problems.
Ability to stand, sit, or walk for extended periods.

Responsibilities

Check in and check out hotel guests.
Process payments according to established hotel requirements.
Provide information and assistance to guests and vendors.
Prepare necessary reports during each shift for the management team.
Provide excellent guest service and remain approachable and available to guests.
Anticipate, prevent, identify, and solve workplace problems as needed.

Benefits

Medical, dental, and vision insurance.
Health Savings Account (HSA) and Flexible Spending Account (FSA) plans, including dependent care FSA.
Identity theft protection insurance.
Commuter benefits for transit and parking.
Pet insurance.
Paid time off and payroll incentives for annual wellness exams.
Employee Assistance Program.
Wellness subscriptions, including access to gyms, financial planning, counseling, and legal services.
Paid sick and vacation time.
Family leave.
401(k) retirement plan with company matching: 100% up to 3% of salary and an additional 50% on the next 2%; fully vested upon the first contribution.
Incentive-based bonus program.
Free hotel room nights and employee discounts within the hotel brand.
Discounts for friends and family within the hotel brand.
Team member recognition and bonuses.
Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work.
Career growth through an in-house training program with a path personalized to employee goals.
Referral bonus program.