Front Desk Agent

A&R Group•Mobile, AL

About The Position

The Front Desk Agent creates a welcoming experience for hotel guests and serves as a primary point of contact throughout their stay. The role handles guest arrivals and departures, phone calls and questions, reservations, and payments, and coordinates with housekeeping and maintenance. Agents resolve guest needs and problems while providing friendly, accurate, and efficient service. This is an active hotel role involving frequent time on your feet, moving around, and moderate physical activity. The position may be full-time or part-time, with a schedule that can include early mornings, evenings, nights, weekends, and holidays. Extra hours may be needed during busy seasons. The employer offers training, performance bonuses, stay discounts, and opportunities for career growth.

Requirements

Have a positive attitude and enjoy helping people.
Be able to multitask, including during busy check-in periods.
Be dependable, punctual, organized, and able to manage time effectively.
Have basic computer skills and be able to learn simple systems; training is provided.
Have strong communication and people skills.
Be quick-thinking and remain calm under pressure.
Be flexible and able to work schedules that may include early mornings, nights, weekends, and holidays.
Be available for extra hours during busy seasons if needed.
Prioritize guest satisfaction and provide attentive service.
Demonstrate accuracy, speed, and attention to detail.
Be physically active and comfortable walking, standing, bending, lifting, carrying, organizing, and restocking.
Be comfortable lifting up to 25 pounds and performing moderate physical activity.
Be able to make frequent repeated movements involving the shoulders, elbows, and hands, both below the waist and overhead.
Have basic math skills for inventory tracking, restocking, and small daily calculations.
Act professionally and ethically.
Be eager to learn and grow, and able to work independently and as part of a team.

Nice To Haves

Experience in hospitality.

Responsibilities

Greet guests and serve as a welcoming first impression and point of contact during their stay.
Handle guest check-ins and check-outs.
Answer phone calls and guest questions, including requests such as wake-up calls and local recommendations.
Coordinate with housekeeping and maintenance.
Resolve guest problems and fulfill requests, such as replacing room keys or providing extra pillows.
Take payments and handle reservations accurately and efficiently.
Track inventory, restock items, and perform small daily calculations.