Front Desk Agent

MCR • Midland, TX

7d • $15 - $15 • Onsite

About The Position

The Front Desk Agent ensures guests have a friendly arrival and departure experience and responds to their needs and requests in a timely, efficient, and hospitable manner. The role includes greeting guests warmly, using their names when possible, supporting guest satisfaction, handling challenging situations, maintaining knowledge of hotel features and amenities, and being aware of hotel groups and events. Agents answer incoming calls using the approved greeting and understand the technology relevant to their role.

Team members help keep front- and back-of-house areas clean, organized, and safe, and may assist with cleaning guest rooms and public spaces as needed. They complete operational checklists accurately and on schedule, prepare timely and accurate shift handover reports, and maintain the approved uniform and grooming standards.

Front Desk Agents check guests in and out efficiently, contact guests after check-in to confirm room satisfaction and address additional needs, stay current on room rates and promotions, and receive and record incoming mail as required by the shift checklist. They are expected to communicate professionally, collaborate with colleagues, and be willing to help beyond traditional role boundaries to meet guest and business needs.

Requirements

• Must be at least 18 years of age.
• Must have a positive attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work well in stressful, high-pressure situations.
• Must be effective at listening to, understanding, clarifying, and resolving concerns raised by coworkers and guests.
• Must be able to convey information and ideas clearly.
• Must have a desire to serve guests.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel demands.
• Must read, write, understand, and communicate effectively in English.
• Must be able to stand or remain stationary for 3–4 hours at a time.
• Must be able to type and operate computers and other office machinery or devices, perform 10-key operation and data entry, dial a telephone, and manually manipulate objects, handles, tools, and controls.
• Must be able to bend, stoop, crouch, lift and transport supplies up to 25 pounds throughout the hotel, and move throughout the hotel and rooms.
• Must be able to inspect and visually observe details at close and long range.
• Must occasionally lift packages or general office equipment.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

• Greet guests warmly upon arrival and throughout their stay, using their names whenever possible.
• Contribute to guest satisfaction and handle challenging guest situations with hospitality and urgency.
• Maintain knowledge of hotel features, amenities, room rates, and promotions.
• Support hotel groups and events and use the technology relevant to the role.
• Answer incoming calls with friendly service using the approved greeting.
• Help keep front- and back-of-house areas clean, organized, and safe; assist with guest rooms and public spaces as needed.
• Complete operational checklists accurately and at designated times, and provide accurate, timely shift handover reports.
• Wear the approved uniform and nametag and meet grooming standards.
• Check guests in and out in a timely manner.
• Contact guests after check-in to confirm their room is satisfactory and address additional needs.
• Receive and note incoming mail as required by the daily shift checklist.
• Communicate clearly and professionally and collaborate with team members.
• Arrive and clock in on time, clock out at the scheduled shift end unless directed otherwise, and never work off the clock.
• Clock in and out for breaks at the designated times and provide sufficient notice when calling out for a shift.
• Perform other job-related duties as requested by an authorized person.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health insurance available after 30 days of employment for full-time team members
• Dental insurance available after 30 days of employment for full-time team members
• Vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed