Front Desk Agent

Nobu Hotel Miami Beach • Miami Beach, FL

19d • Onsite

About The Position

The Front Desk Agent is the welcoming face of the hotel and helps guests feel valued and cared for from arrival through departure. The role provides exceptional customer service and supports positive, seamless guest experiences by handling check-ins and check-outs, responding to inquiries, resolving issues and complaints, and providing information about local attractions, dining options, and hotel amenities. The agent also maintains an organized front desk and accurately processes cash and credit card transactions.

The position is at Nobu Hotel Miami Beach, an upscale hotel in Miami Beach, and is managed by Davidson Hospitality Group. Applicants should have customer service experience, cash-handling experience, strong communication and problem-solving skills, computer proficiency, and the ability to work a flexible schedule that includes evenings, weekends, and holidays. A high school diploma or equivalent is required.

Requirements

• Previous experience in a customer service role, preferably in a hotel or hospitality environment.
• Excellent communication and interpersonal skills.
• Previous cash-handling experience.
• Strong problem-solving abilities and the ability to remain calm under pressure.
• Proficiency in computer systems and knowledge of hotel property management software.
• Outstanding organizational and multitasking skills.
• Availability to work flexible schedules, including evenings, weekends, and holidays.
• High school diploma or equivalent.

Responsibilities

• Provide exceptional customer service and create a positive first impression for guests.
• Handle guest check-ins and check-outs efficiently and accurately.
• Respond promptly to guest inquiries and resolve issues or complaints professionally and empathetically.
• Provide recommendations and information about local attractions, dining options, and hotel amenities.
• Collaborate with other departments to support seamless guest experiences.
• Maintain a clean and organized front desk area.
• Accurately handle cash and credit card transactions.
• Demonstrate attention to detail and take a proactive approach to guest satisfaction.

Benefits

• Multiple tiers of medical coverage.
• Dental and vision coverage.
• 24/7 Teledoc service.
• Free maintenance medications.
• Pet insurance.
• Hotel discounts.
• Tuition reimbursement.
• Paid time off, including vacation, sick, bereavement, and holidays.
• 401(k) match.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED