Front Desk Agent

MCR • Pasadena, CA

3d • $20 - $20

About The Position

The Front Desk Agent ensures guests have a friendly arrival and departure experience and addresses their needs and requests in a timely, efficient, and hospitable manner. The role includes checking guests in and out, contacting guests after check-in to confirm their rooms are satisfactory, maintaining current knowledge of rates and promotions, and receiving and recording incoming mail according to shift procedures.

The agent is expected to provide friendly guest service, handle challenging situations with urgency and hospitality, maintain knowledge of hotel facilities and events, answer calls courteously, and contribute to cleanliness, quality, and teamwork throughout the hotel. Duties may also include helping clean guest rooms and public areas as needed, completing checklists and shift handover reports accurately, and following other job-related instructions.

Requirements

• Must be at least 18 years old.
• Must have a positive, can-do attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work effectively in stressful, high-pressure situations.
• Must be effective at listening to, understanding, clarifying, and resolving concerns raised by guests and co-workers.
• Must communicate information and ideas clearly and effectively in English.
• Must have a desire to serve guests.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
• Must arrive and clock in on time for scheduled shifts, follow break procedures, and provide sufficient notice for call-outs as directed by a supervisor.
• Must be able to stand or remain stationary for periods of 3–4 hours at a time.
• Must be able to operate computers and other office devices, perform 10-key operation and data entry, use a telephone, and manually manipulate objects, tools, and controls.
• Must be able to bend, stoop, crouch, lift and transport supplies weighing up to 25 pounds, and move throughout the hotel and guest rooms.
• Must be able to inspect and visually observe details at close and long range.
• Must occasionally lift packages or general office equipment.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

• Greet guests warmly upon arrival and throughout their stay, using their names when possible.
• Support guest satisfaction and resolve challenging guest situations with hospitality and urgency.
• Maintain knowledge of hotel facilities, amenities, rates, promotions, groups, and events.
• Answer incoming calls using the approved greeting and provide friendly service.
• Help keep front- and back-of-house areas clean, organized, and safe, including pitching in on guest rooms and public spaces as needed.
• Complete operational checklists accurately and at designated times, and provide accurate, timely shift handover reports.
• Wear an approved, clean uniform and nametag and maintain professional grooming.
• Check guests in and out in a timely manner and contact guests after check-in to confirm their room is satisfactory and address additional needs.
• Receive and note incoming mail as required by the daily shift checklist.
• Communicate clearly and professionally and collaborate with team members.
• Follow scheduled clock-in, clock-out, and break procedures, and provide notice when calling out as directed.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health insurance available after 30 days of employment for full-time team members
• Dental insurance available after 30 days of employment for full-time team members
• Vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed