Front Desk Agent
About The Position
The Front Desk Agent greets and assists hotel guests, completes guest registration and room assignments, and provides excellent service. The role includes checking guests in and out, handling cash and credit card transactions, responding to guest inquiries and complaints, operating hotel computer systems, and maintaining knowledge of hotel services, rates, amenities, staff, operating hours, and the surrounding area. The agent also monitors room availability and selling strategies, coordinates work orders, performs clerical tasks, handles incoming telephone calls and voicemail, and completes other assigned duties.
Requirements
- High school diploma or GED, or zero to three months of related experience and/or training, or an equivalent combination of education and experience.
- Ability to prioritize and multitask in high-pressure situations.
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees.
- Ability to perform basic arithmetic and compute rates, ratios, and percentages, and to draw and interpret bar graphs.
- Ability to use common-sense reasoning to follow written, oral, or diagrammatic instructions and address problems involving several concrete variables in standardized situations.
- Proficiency in Microsoft Office Suite.
Nice To Haves
- Prior hospitality experience is preferred but not required.
Responsibilities
- Give guests a warm and sincere greeting and farewell, thank them, and invite them to return.
- Check guests in and out efficiently.
- Anticipate guests’ needs and exceed their expectations.
- Handle cash and credit card transactions properly.
- Communicate effectively with guests and respond to inquiries and complaints in person and by telephone.
- Effectively operate hotel computer systems.
- Maintain thorough knowledge of hotel staff, services, hours of operation, room rates, amenities, and surroundings.
- Monitor room availability, selling strategies, discounts, and frequent guest program benefits.
- Communicate and coordinate work orders.
- Perform clerical duties as needed, including filing, photocopying, and collating.
- Answer incoming telephone calls, determine callers’ purposes, and forward calls to appropriate personnel or departments.
- Retrieve voicemail messages and forward them to appropriate personnel.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
