Front Desk Agent

Marriott Winston - Salem • Winston-Salem, NC

147d

About The Position

As a Front Desk Agent, you are the first point of contact for hotel guests and provide warm, professional service throughout their stay. The role involves checking guests in and out, handling reservations, answering inquiries, providing information about hotel services and local attractions, and addressing guest concerns. A friendly demeanor and attention to detail help create a welcoming and seamless guest experience. The position reports to the Front Office Manager or Front Office Supervisor. Career paths may lead to front office supervisor, front office manager, or other hotel operations management roles.

Requirements

• A combination of education and experience.
• Eligible to work in the United States.
• Ability to read, write, and communicate effectively in English.
• Ability to sit, stand, bend, kneel, and lift as required, with or without reasonable accommodations.
• Availability to work a flexible schedule, including evenings, weekends, and holidays if needed.
• Warm, professional demeanor reflecting HVMG’s Culture of Excellence.

Nice To Haves

• Hotel experience.

Responsibilities

• Welcome and assist guests throughout their stay.
• Check guests in and out.
• Handle reservations.
• Answer guest inquiries and address concerns.
• Provide information about hotel services and local attractions.

Benefits

• Career growth opportunities across the company’s nationwide portfolio.
• Flexible scheduling.
• Access to up to 40% of earned wages before payday through PayActive.
• Paid Time Off (PTO) and paid holidays.
• Medical, dental, and vision healthcare benefits.
• 401(k) with a guaranteed 4% match and no vesting period.
• Hotel and food and beverage discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed