Front Desk Agent

Scottsdale Camelback Resort • Phoenix, AZ

6d

About The Position

The Front Desk Agent is the first point of contact for resort guests and helps create a warm, welcoming atmosphere while ensuring smooth front desk operations. The role provides guest service from check-in through check-out, manages reservations and room assignments, handles billing and payments, and supports front desk procedures. The position pays $17.50 per hour and has an AM shift from 7:00 a.m. to 3:30 p.m., with flexibility to include weekends and holidays.

Requirements

• Friendly, dependable, and customer-focused personality.
• Strong communication and multitasking skills.
• Basic math skills and comfort handling payments.
• Ability to stay organized in a busy environment.
• Tech-savvy and willing to learn new systems.
• Detail-oriented and trustworthy with guest information.
• Flexibility to work weekends and holidays as needed.

Nice To Haves

• Previous hospitality or customer service experience.

Responsibilities

• Greet guests and provide outstanding customer service from check-in to check-out.
• Answer guest inquiries and resolve issues quickly and professionally.
• Manage room assignments, reservations, and billing accurately.
• Process payments and handle cash transactions.
• Review reservations and prepare for daily arrivals.
• Maintain front desk procedures, including key control and registration audits.
• Follow confidentiality and security protocols.
• Collaborate with the team to keep operations running smoothly.
• Take initiative and support various tasks as needed.

Benefits

• Opportunities to grow within hospitality and resort operations.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed