Front Desk Agent

Jupiter Beach Resort & Spa•Jupiter, FL

24d

About The Position

The Front Desk Agent helps shape guests’ first impressions by warmly welcoming guests and returning visitors, taking ownership of each interaction, and representing the company. The role combines guest service with procedural and administrative duties, including check-ins, check-outs, room assignments, payments, and handling messages. Agents provide information and accommodate guests’ general and unique requests, while using patience, poise, and conflict-resolution skills to address tense situations and guest concerns. The company describes team members as its most important resource and seeks individuals who will help achieve its mission. Post-offer employment verifications, motor vehicle checks, and criminal background checks are conducted. The company is an Equal Opportunity Employer and states that it does not discriminate on protected or other bases prohibited by applicable law.

Requirements

High school diploma or GED.
Previous customer service experience.
Exceptional interpersonal skills.
Excellent written and verbal communication skills.
Time-management and organizational skills.
Conflict-resolution experience.
Patience and good listening skills.

Responsibilities

Greet arriving guests and make them feel welcome.
Recognize repeat guests and guests with VIP status or loyalty membership.
Administer check-ins and check-outs.
Provide front desk services to guests.
Assign rooms and perform administrative duties.
Deliver mail and messages.
Process guest payments.
Coordinate with bell service and staff management.
Provide guests with information on matters such as transportation and restaurant recommendations.
Accommodate general and unique guest requests.
Diffuse conflicts or tense situations with guests and handle guest opportunities.