Front Desk Agent

TPG Hotels & Resorts•Tallahassee, FL

About The Position

The Front Desk Agent is the first point of contact for guests and clients entering the establishment. This role provides customer service, manages administrative tasks, and helps ensure a smooth and welcoming experience for visitors. Duties include greeting guests, assisting with check-in and check-out, processing payments, managing reservations and inquiries, providing guest services, maintaining the front desk area and visitor records, monitoring access, handling cash, coordinating with other departments, and following emergency procedures. The position involves work in an interior hotel environment, sometimes with equipment and machines. Physical work is a primary part of many hotel and resort jobs and may include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting up to 50 pounds.

Requirements

High school education or equivalent experience.
Excellent written and verbal communication skills.
Good organizational and time-management skills.
Ability to remain calm and professional under pressure.
Proficiency in operating a computer, calculator, phone, and other office equipment.
Ability to perform physical tasks that may include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting up to 50 pounds.

Nice To Haves

Strong guest service orientation.
Basic accounting skills.
Familiarity with hospitality industry practices.

Responsibilities

Welcome guests and clients in a friendly, professional manner; assist with check-in, verify reservations, and explain facility services, amenities, and policies.
Handle check-out procedures, process payments, issue invoices or receipts, ensure billing accuracy, and address payment-related questions.
Answer and direct phone calls and respond promptly and professionally to emails and inquiries.
Manage reservations, cancellations, and modifications; maintain accurate data in the reservation system.
Assist guests with requests, including room changes, additional amenities, directions, and local recommendations; resolve complaints or concerns courteously and promptly.
Perform administrative duties, including managing mail and packages, maintaining visitor logs, organizing files, and keeping the front desk organized and presentable.
Monitor premises access, issue visitor badges or passes, follow security protocols, and collaborate with security personnel when needed.
Handle cash transactions accurately and securely, maintain an organized cash drawer, and reconcile transactions at the end of each shift.
Manage multiple tasks, including serving guests, answering calls, handling inquiries, and completing administrative work.
Coordinate with housekeeping, maintenance, and management to support smooth operations and guest satisfaction.
Follow established emergency procedures, including for fire alarms and medical emergencies, and assist guests and staff as needed.