Front Desk Agent

Landmark Hotel Group • Chesapeake, VA

16d • Onsite

About The Position

The Front Desk Agent (also described as a Hotel Front Desk / Guest Services Representative) welcomes guests, helps them check into their rooms, answers questions about the hotel and local attractions, resolves guest issues and requests, and assists with reservations. The role calls for a friendly, enthusiastic, helpful, and professional team member who communicates clearly, thinks quickly, and maintains the confidentiality of proprietary information and protects company assets. The position is at Comfort Suites Chesapeake and is offered as full-time or part-time work with flexible shifts.

Requirements

• Friendly, cheerful attitude and willingness to help.
• Good communication skills, including the ability to speak and listen clearly to guests.
• Ability to think quickly and handle different situations.
• Ability to work well with other team members.
• Maintain a clean and professional uniform and personal appearance.
• Maintain confidentiality of proprietary information and protect company assets.

Responsibilities

• Greet guests warmly and help them check into their rooms.
• Answer guest questions about the hotel and local attractions.
• Respond to guest issues and requests quickly and efficiently.
• Assist guests with reservations and ensure they have what they need.
• Work with team members to provide great service.
• Maintain a clean and professional uniform and personal appearance.
• Maintain confidentiality of proprietary information and protect company assets.

Benefits

• Bonus money for doing a great job.
• Discounts for the employee, friends, and family.
• Training and development opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed