Sunday

Horseshoe Bay Resort•New Haven, CT

19d

About The Position

As a Front Desk Agent, greet and serve guests courteously and promptly to achieve high levels of guest satisfaction. The position works part time on Friday, Saturday, and Sunday. It involves guest registration and checkout, room assignments, payment processing, telephone and message handling, resolving guest concerns, and coordinating with other hotel departments throughout the guest’s stay.

Requirements

Ability to communicate in English.
Self-starting personality with an even disposition.
Maintain a professional appearance and manner at all times.
Ability to communicate well with guests.
Willingness to help coworkers with their duties and work as part of a team.

Responsibilities

Greet guests promptly and warmly.
Listen to guest requests, respond appropriately, and provide accurate information about outlet hours and local attractions.
Complete guest registration by entering and retrieving information in the computer system and confirming details such as guest count and room rate.
Select rooms according to guest needs, code electronic keys, confirm room number and rate, and provide appropriate welcome materials.
Authorize credit cards; handle cash, make change, and balance an assigned house bank; accept and record other forms of payment; convert foreign currency at posted rates; and post charges to guest rooms and house accounts.
Answer telephone calls clearly and positively, enter and retrieve messages, and communicate messages to guests.
Retrieve mail, small packages, and facsimiles for guests upon request.
Close guest accounts at checkout, determine guest satisfaction, and negotiate compromises for dissatisfied guests, which may include authorizing revenue allowances.
Research and resolve guest complaints, including price conflicts and heating or air-conditioning issues, while remaining calm during emergencies and periods of heavy hotel activity.
Plan and implement appropriate steps to address guest issues using judgment and discretion.
Coordinate with Housekeeping, Engineering, and Food and Beverage to support guest satisfaction throughout the stay.
Follow attendance rules and be available to work the regular scheduled hours.