Front Desk Agent

Horseshoe Bay Resort • Columbus, OH

21d • Onsite

About The Position

The Front Desk Agent joins the hotel’s Front Office team and greets and registers guests, processes check-outs, and helps deliver outstanding guest service and financial profitability. The role includes completing guest registration, entering and retrieving information in the computer, confirming guest information and room rates, assigning rooms, and coding electronic keys. During check-out, the agent ensures rooms and services are correctly accounted for and processes payments using the point-of-sale system, including handling cash, credit and debit cards, foreign currency, change, and gift certificates and cards.

The agent maintains thorough knowledge of hotel information, including room categories and rates, packages, promotions, local-area information, and other hotel products. The role also involves answering guest questions, using up-selling techniques to promote hotel services and facilities and maximize occupancy, responding to guest requests, and resolving complaints and other issues in a timely, friendly, and efficient manner.

Requirements

• Prior experience as a Front Desk Agent in a hotel or in a high-volume customer-facing industry.
• Passion for providing excellent customer service and ensuring guest satisfaction.
• Excellent computer skills.
• Team spirit.
• Availability to work a variety of shifts, including days, evenings, and weekends.

Nice To Haves

• Marriott brand experience.

Responsibilities

• Greet guests and complete the hotel registration process.
• Enter and retrieve guest information, confirm guest details and room rates, select rooms, and code electronic keys.
• Assist guests with check-out and ensure rooms and services are correctly accounted for.
• Use the point-of-sale system to handle money and process credit and debit cards, other forms of payment, foreign currency, change, and gift certificates and cards.
• Maintain knowledge of hotel room categories, rates, packages, promotions, local-area information, and other product information.
• Answer guest questions and inquiries.
• Use up-selling techniques to promote hotel services and facilities and maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
• Handle guest complaints, conduct research, and resolve or negotiate solutions to support guest satisfaction.

Benefits

• Highly competitive wages.
• Exceptional benefit plan for eligible associates and their family members.
• 401(k) matching program for eligible associates.
• Flexible scheduling.
• Discounts at Crescent-managed properties in North America for associates and their family members.
• Discounts at Marriott brand properties worldwide.
• Free bus pass.
• Health and wellness programs.
• Learning and development opportunities.
• Travel discounts.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed