Front Desk Agent

Four Seasons Hotels and Resorts•Philadelphia, PA

13d•Onsite

About The Position

The Front Desk Agent welcomes guests to the property and provides an exceptional experience at check-in, throughout their stay, and at departure. The role focuses on achieving the highest level of guest satisfaction during arrival and departure, responding to a wide variety of guest requests, assessing guest needs, offering personal recommendations, and aligning service with Four Seasons standards. The position handles guest interactions with hospitality and professionalism, assists with inquiries about hotel services and operations, and responds to requests in person and by phone. It also resolves guest complaints and identifies opportunities to recognize guests and personalize their experience.

Requirements

Excellent interpersonal and communication skills.
Cross-cultural sensitivity and a customer-service orientation.
Guest-centric approach and understanding of the importance of guest preferences.
Valid work authorization for the U.S.

Nice To Haves

One or more years of experience working within a luxury hotel or similar environment.

Responsibilities

Welcome guests and provide an exceptional experience at check-in, during their stay, and at departure.
Handle guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
Assist guests with inquiries about hotel services, hours of operation, key hotel personnel, in-house events, directions, and related matters.
Respond accurately and promptly to guest requests, in person and by phone.
Resolve guest complaints and identify opportunities to recognize guests and personalize their service experience.
Assess guest needs, provide personal recommendations, and deliver service in accordance with Four Seasons standards.