Front Desk Agent

OLDHAM GOODWIN PAYROLL LLC•College Station, TX

About The Position

The Front Desk Agent greets and assists guests, completes guest registration and room assignments, and provides excellent service. The role checks guests in and out, responds to inquiries and complaints, handles cash and credit card transactions, and operates hotel computer systems. The agent also maintains knowledge of hotel staff, services, operating hours, rates, amenities, and local surroundings; monitors room availability and guest-program benefits; coordinates work orders; and performs clerical and telephone duties as needed.

Requirements

High school diploma or GED, or zero to three months of related experience and/or training, or an equivalent combination of education and experience.
Ability to prioritize and multitask in high-pressure situations.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees.
Ability to perform basic arithmetic with whole numbers, common fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret bar graphs.
Ability to use common-sense understanding to follow written, oral, or diagrammatic instructions and solve problems involving several concrete variables in standardized situations.
Proficiency in Microsoft Office Suite.
Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.

Nice To Haves

Prior hospitality experience is preferred but not required.

Responsibilities

Give guests a warm and sincere greeting and a fond farewell, thank them, and invite them to return.
Check guests in and out efficiently.
Anticipate guests’ needs and exceed their expectations.
Handle cash and credit card transactions properly.
Communicate effectively with guests.
Respond to guest inquiries and complaints in person and by telephone.
Operate hotel computer systems effectively.
Develop thorough knowledge of hotel staff, services, hours of operation, room rates, amenities, and surroundings.
Monitor room availability, selling strategies, discounts, and frequent guest program benefits.
Communicate and coordinate work orders.
Perform clerical duties as needed, including filing, photocopying, and collating.
Answer incoming telephone calls, determine callers’ purposes, and forward calls to the appropriate personnel or department.
Retrieve voicemail messages and forward them to the appropriate personnel.
Perform other duties as assigned.