Front Desk Agent

TownePlace Suites Ann Arbor•Ann Arbor, MI

59d

About The Position

The Front Desk Agent is the first person to greet and welcome hotel guests. This role processes guest check-ins and check-outs, distributes room keys, registers guests, verifies reservations, and helps guests with questions, complaints, and service needs. The agent supports a positive guest experience by providing friendly assistance, addressing concerns, and coordinating with other hotel departments when needed.

Requirements

High school diploma or equivalent.
Outgoing, friendly demeanor and willingness to go the extra mile to ensure guest satisfaction.
Positive, upbeat demeanor.
Flexible schedule.
Excellent written and verbal communication and organizational skills.
Team-oriented.
Ability to stand for 8 hours at a time.
Ability to lift 20 lbs. on occasion.

Nice To Haves

Credit card handling experience preferred.
Hotel Front Desk experience preferred.
Experience with hotel reservations software preferred.

Responsibilities

Greet and check in guests in a friendly manner.
Assist with reservations, pre-registrations, and room blocking.
Assist large groups upon arrival.
Help guests find nearby dining, shopping, and other local attractions.
Handle and resolve guest issues as the first point of contact.
Process payments according to procedure.
Upsell additional facilities and services.
Perform all check-out tasks.
Ensure cash, check, and credit card balances are accurate at the end of each shift.
Answer questions and address guest needs and requests.
Communicate with other departments as necessary to resolve guest concerns or requests.
Perform additional tasks as assigned.