Front Desk Agent

Crescent Careers • New Orleans, LA

26d

About The Position

A Guest Services Agent greets and registers hotel guests and checks them out, supporting the hotel's efforts to provide outstanding guest service and achieve financial profitability. The role includes completing registration, responding to guest questions and requests, resolving issues and complaints, and sharing hotel information. Associates may also be assigned other job-related duties by their supervisor. This description is subject to change and does not create an employment contract; associates remain at-will employees.

Responsibilities

• Greet guests and complete registration, including entering and retrieving information in the computer, confirming guest information and room rates, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and directing guests to their rooms or arranging bell-person assistance.
• Assist guests with check-out, ensuring rooms and services are accounted for; use the point-of-sale system; handle money; process credit and debit cards; accept and record payments; convert foreign currency; make change; and process gift certificates and cards.
• Maintain thorough knowledge of hotel information, including room categories, rates, packages, promotions, the local area, and other product information, and answer guest questions and inquiries.
• Use up-selling techniques to promote hotel services and facilities and maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
• Handle guest complaints, conduct research, and resolve or negotiate solutions to support guest satisfaction.
• Receive, input, retrieve, and relay messages to guests.
• Perform other job-related duties assigned by the associate’s supervisor.

Benefits

• Highly competitive wages
• Benefit plan for eligible associates and family members
• 401(k) matching program for eligible associates
• Flexible scheduling
• Discounts at Crescent-managed properties in North America for associates and family members
• Health and wellness programs
• Learning and development
• Travel discounts

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed