Front Desk Agent

Schulte Hospitality Group • Leominster, MA

28d

About The Position

Schulte Hospitality Group and The DoubleTree by Hilton Leominster are seeking a dynamic, service-oriented Guest Service Representative. The position supports hotel front desk operations and guest service, with a focus on personal recognition, prompt attention to guest needs, and following established arrival and departure procedures. The agent also handles telephone inquiries, cash and guest personal information responsibly, and helps keep the front desk organized.

Requirements

• At least one year of front desk operations experience.
• In-depth knowledge of hotel front desk operations.
• High school education or equivalent level of education as stated by the posting (minimum high school education).
• Basic computer skills.
• Ability to communicate effectively verbally and in writing.
• Ability to exceed the expectations of guests and team members.
• Excellent time management skills.

Responsibilities

• Maintain flexible availability.
• Greet arriving guests and focus on personal recognition.
• Review daily arrival lists and help prepare and assemble welcome amenities.
• Escort VIPs to their rooms and check them in prior to arrival.
• Answer telephone calls within three rings, respond to questions, or transfer calls as needed.
• Manage the issued bank; count it at the beginning and end of the shift, make cash drops according to procedures, and report cash overages or shortages to management.
• Keep the front desk area clean and organized.
• Assist with lobby activation as needed.
• Follow proper procedures when handling guest personal identifiable information.
• Follow check-in and check-out checklists, and retrieve required identification documents and payment upon guest arrival.
• Attend promptly to guest needs and inquiries.
• Perform other duties as assigned to meet business objectives.

Benefits

• Daily Pay, allowing associates to get paid today for work today.
• Free telemedicine and virtual mental health care access for all associates starting on day one.
• Multiple health insurance and life insurance options.
• 401(k) plan with company match.
• Paid parental leave.
• Paid time off for eligible associates in accordance with company policy.
• Holiday pay.
• Pet insurance.
• Employee Assistance Program.
• Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED