Front Desk Agent
About The Position
The Front Desk Agent is the face of the resort and helps create memorable guest and owner experiences from arrival through departure. The role provides warm welcomes, friendly assistance, and exceptional service while helping ensure a smooth and enjoyable stay. The agent demonstrates Westgate's core values of Passion, Integrity, and Work Ethic in every interaction. The position handles guest registration and communications, provides information about local activities and resort amenities, coordinates guest requests with other departments, maintains operational records, processes petty cash transactions, and supports daily Front Desk operations. This is a part-time role at Westgate River Ranch Resort & Rodeo. The stated pay rate is $16.50 per hour.
Requirements
- High school diploma, GED, or equivalent experience.
- Strong attention to detail and excellent organizational skills.
- Proficiency with Microsoft Office and general computer operations.
- Excellent verbal communication skills, both in person and over the phone.
- Ability to work independently with minimal supervision.
- Sound judgment and professionalism when interacting with guests, owners, and Team Members.
- Basic math skills and experience handling cash and maintaining accurate records.
- Strong customer service skills and a positive, welcoming attitude.
- Must be available to work weekends, holidays, and flexible schedules as business needs require.
- Must have a valid Driver's License.
- Ability to occasionally lift and carry 10–25 pounds, with or without reasonable accommodation.
- Must pass a background check and drug test and provide proof of eligibility to work in the United States.
- Must uphold Westgate Resorts' standards of professionalism, safety, integrity, and exceptional guest service.
Responsibilities
- Manage guest registration, including check-in, check-out, computer use, and key issuance.
- Answer telephone and courtesy calls promptly, professionally, and courteously.
- Provide guests and owners with information about local activities, dining options, attractions, and resort amenities.
- Share information about the Vacation Interval (VI) program and confirm reservations as requested.
- Dispatch guest requests to appropriate departments, including Housekeeping and Engineering, and follow up to ensure completion.
- Maintain and update service request databases and operational records.
- Organize files and databases while completing accurate data entry and filing.
- Handle petty cash transactions and maintain accurate banking records.
- Encourage guests and owners to complete the “Your Opinion Counts” (YOC) survey.
- Assist with additional Front Desk duties as assigned to support daily resort operations.
Benefits
- 401(k) with company match
- Daily Pay access to earned income
- Wellness programs
- Tuition assistance
- Employee Assistance Program (EAP)
- Pet insurance
- Loyalty program with discounts on hotels, cruises, resorts, restaurants, entertainment, and more
- Low-cost gym membership
- Annual David A. Siegel Legacy Scholarship of up to $40,000 for one eligible dependent of a current Team Member
- Career growth and advancement opportunities
- Community involvement opportunities
- Free financial wellness tools through DailyPay
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
