Front Desk Agent

Residence Inn Cleveland Independence • Independence, OH

6d • Onsite

About The Position

The Front Desk Agent is the first point of contact for guests at the Residence Inn Cleveland Independence in Independence, Ohio. The role creates memorable guest experiences by handling questions, requests, and complaints promptly and courteously, and by providing a friendly, efficient, and accurate check-in and check-out experience. The agent works in a fast-paced environment and coordinates with other departments to meet guest needs, provides information about the local area and hotel facilities, handles telephone calls and reservations, and follows cash-handling and guest-charge procedures.

Requirements

• Strong verbal and written communication skills.
• Ability to read, write, type, and use basic technology.
• Ability to stand for an entire shift.
• Ability to lift at least 25 pounds.
• Availability to work evenings, weekends, and holidays.

Nice To Haves

• Previous customer service experience in a guest-facing role in a fast-paced environment is ideal.

Responsibilities

• Provide guests with a friendly, efficient, and error-free check-in and check-out experience.
• Coordinate with other departments to handle guest requests in a fast-paced environment.
• Answer questions about the local area and hotel facilities, and provide directions and resources.
• Use proper phone etiquette, including transferring calls, taking messages, and making reservations.
• Follow cash-handling procedures and post and reconcile charges applied to guest receipts.
• Support hotel goals through teamwork and collaboration with all departments.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Company-paid life insurance
• Short-term and long-term disability insurance
• Paid time off, including paid holidays, vacation, and sick leave in accordance with applicable law
• 401(k) plan with employer matching contributions
• Flexible Spending Account
• Hotel benefits
• Employee assistance program
• Leadership development program
• Daily pay
• Educational opportunities and tuition reimbursement
• Paid jury duty, personal, medical, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed