Front Desk Agent
Atira Hotels•Stevensville, MI
•$0 - $16•Onsite
About The Position
The Front Desk Agent provides excellent customer service, manages reservations, and maintains professional relationships with guests. The role includes clerical duties and requires prompt, courteous resolution of customer inquiries and issues. The position is at Fairfield Inn & Suites Stevensville in Stevensville, Michigan, and is full-time, Monday through Friday from 3 p.m. to 11 p.m., at $16 per hour.
Requirements
- High school graduate or equivalent.
- Excellent communication and public relations skills.
- Well organized and attentive to detail.
- Willingness to assist others.
- Strong typing abilities and proficiency with a PC, calculator, and office equipment.
- Understanding of basic hotel operations, including reservations, guest check-ins and check-outs, and customer service protocols.
Nice To Haves
- Customer service experience preferred.
- Data entry experience preferred.
Responsibilities
- Receive and process reservations by phone, fax, and mail; enter them into the computer system and provide related information.
- Verify pricing, discounts, and billing information, and advise customers about room features and availability.
- Maintain reservation files and resolve reservation-related problems.
- Check guests in and out efficiently.
- Process customer payments and post applicable charges.
- Inform customers of credit holds and conduct customer surveys.
- Respond promptly and courteously to guest questions, requests, and problems, and keep customers informed about company policies, procedures, and account statuses.
- Maintain the company’s professional reputation by providing superior customer service.
- Assist and support area personnel as needed and maintain effective working relationships with company personnel.
- Coordinate with the Accounting Department regarding customer credit status.
- Keep management informed of area activities and significant problems.
- Safeguard guest information, including personal information, addresses, room numbers, and credit card numbers.
- Perform other tasks and duties as assigned by the manager or supervisor.
Benefits
- Accident and critical medical supplement insurance
- Employee assistance program
- Employee hotel room discount
- Holiday pay
- Life insurance
- Long-term disability
- Paid time off
- Paid training
- Professional development assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
