Front Desk Agent

MCR • Abilene, TX

6d • $13 - $15

About The Position

The Front Desk Agent ensures guests have a friendly arrival and departure experience and responds to their needs and requests in a timely, efficient, and hospitable manner. The role includes greeting guests, using their names where possible, handling guest concerns, maintaining knowledge of hotel amenities and rates, supporting hotel events, answering calls, and completing check-in and check-out tasks. Agents contact guests after check-in to confirm their rooms meet expectations and receive and record incoming mail as required by the shift checklist.

All team members contribute to a clean, organized, safe, and welcoming hotel. Front Desk Agents may be asked to help clean guest rooms or public spaces as needed. They complete checklists and shift handover reports accurately and on time, maintain a clean approved uniform and professional grooming, and communicate and collaborate with colleagues. The role requires a varied schedule that may include evenings, nights, weekends, and holidays.

Requirements

• Must be at least 18 years old.
• Must have a positive, can-do attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work effectively in stressful, high-pressure situations.
• Must be effective at listening to, understanding, clarifying, and resolving concerns raised by guests and coworkers.
• Must communicate information and ideas clearly and have a desire to serve guests.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
• Must read, write, understand, and communicate effectively in English.
• Must be able to stand or remain stationary for 3–4 hours at a time; operate computers, office machinery, and telephones; perform data entry and 10-key operation; manipulate objects, tools, and controls; bend, stoop, crouch, lift and transport supplies up to 25 pounds; move throughout the hotel and rooms; and inspect details at close and long range.
• Must be able to work in an environment with usually moderate noise, including ringing phones and frequent communication.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

• Greet guests warmly upon arrival and throughout their stay, using their names when possible.
• Provide efficient check-in and check-out service and contact guests after check-in to confirm their room is satisfactory and ask whether they need anything else.
• Respond to guest needs and resolve concerns with hospitality and urgency.
• Maintain knowledge of hotel facilities, amenities, room rates, and promotions; support awareness of hotel groups and events.
• Answer incoming calls using the approved greeting and friendly phone etiquette.
• Receive and record incoming mail as required by the daily shift checklist.
• Keep workspaces clean and organized and help clean guest rooms or public spaces as needed.
• Complete operational checklists accurately and at designated times, and prepare accurate, timely shift handover reports.
• Wear an approved, clean uniform and nametag and maintain professional grooming.
• Communicate professionally and collaborate with team members to support guest satisfaction and hotel operations.
• Arrive and clock in on time, clock out at the scheduled end of the shift unless directed otherwise, record breaks as scheduled, and provide sufficient notice when calling out.
• Perform other job-related duties as assigned.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health, dental, and vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed