Front Desk Agent

MCR • Minneapolis, MN

3d • $20 - $20 • Onsite

About The Position

The Front Desk Agent ensures guests have a friendly arrival and departure experience and addresses their needs and requests in a timely, efficient, and hospitable manner. The role involves greeting guests, using their names when possible, supporting guest satisfaction, handling challenging situations with urgency, maintaining knowledge of hotel features and amenities, and supporting hotel groups and events. Agents answer incoming calls using the approved greeting and use the technology relevant to their role.

Team members help keep front- and back-of-house areas clean, organized, and safe, and may assist with cleaning guest rooms and public spaces as needed. They complete operational checklists accurately and on time, prepare accurate shift handover reports, and wear a clean approved uniform and nametag while maintaining a well-groomed appearance.

Front Desk Agents process check-ins and check-outs efficiently, contact guests after check-in to confirm their room is satisfactory and identify any additional needs, maintain current knowledge of room rates and promotions, and receive and record incoming mail according to the daily shift checklist. The role also requires clear, professional teamwork and a willingness to assist beyond traditional role boundaries to meet business and guest needs.

The position involves standing for extended periods, using computers and office equipment, handling and transporting supplies weighing up to 25 pounds, and moving throughout the hotel and guest rooms. The work environment typically has moderate noise, including ringing phones and frequent communication. A varied schedule may include evenings, nights, weekends, and holidays. The position is described as at-will, not as an employment contract.

Requirements

• Must be at least 18 years old.
• Must have a positive attitude and willingness to learn.
• Must understand and follow established guidelines and procedures.
• Must work effectively in stressful, high-pressure situations.
• Must be able to listen to, understand, clarify, and resolve concerns raised by guests and co-workers.
• Must communicate information and ideas clearly.
• Must have a desire to serve guests.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, depending on hotel needs.
• Must read, write, understand, and communicate effectively in English.
• Must be able to stand or remain stationary for 3–4 hours at a time.
• Must be able to operate computers and office machinery or devices, perform 10-key operation and data entry, dial a telephone, and manually manipulate objects, handles, tools, and controls.
• Must be able to bend, stoop, crouch, lift and transport supplies weighing up to 25 pounds, and move throughout the hotel and guest rooms.
• Must be able to inspect and visually observe details at close and long range; occasional lifting of packages or general office equipment is required.
• Must arrive and clock in on time and clock out at the scheduled shift end unless otherwise directed; working off the clock is prohibited.
• Must clock in and out for breaks at designated scheduled times and provide sufficient notice when calling out, as directed by a supervisor.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

• Greet guests warmly upon arrival and throughout their stay, using their names when possible.
• Contribute to guest satisfaction and handle challenging guest situations with hospitality and urgency.
• Maintain knowledge of hotel features, amenities, rates, and promotions; support awareness of hotel groups and events.
• Answer incoming calls using the approved greeting and understand technology relevant to the role.
• Help keep work areas clean, organized, and safe, and assist with cleaning guest rooms and public spaces as needed.
• Complete operational checklists accurately and at designated times and provide accurate, timely shift handover reports.
• Wear a clean, approved uniform and nametag and maintain a well-groomed appearance.
• Process guest check-ins and check-outs in a timely manner.
• Contact guests after check-in to confirm their room is satisfactory and ask whether they need anything else to make their stay more comfortable.
• Receive and record incoming mail as required by the daily shift checklist.
• Communicate clearly, honestly, and professionally and collaborate with colleagues to create a welcoming guest environment.
• Follow scheduled shift, clock-in/out, break, and call-out procedures, and perform other job-related duties as assigned.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health, dental, and vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed