Front Desk Agent

MCR • Kansas City, KS

12d • $17 - $18

About The Position

The Front Desk Agent ensures guests have a friendly arrival and departure experience and addresses their needs and requests in a timely, efficient, and hospitable manner. The role includes checking guests in and out, following up after check-in to confirm that rooms are satisfactory, maintaining current knowledge of room rates and promotions, and receiving and recording incoming mail according to the daily shift checklist.

Team members are expected to provide clean, friendly, well-organized, and safe hotel experiences. They greet guests warmly, use guests’ names when possible, support guest satisfaction and recovery, know hotel features and amenities, support awareness of groups and events, understand role-relevant technology, and answer calls using the approved greeting. They help keep front- and back-of-house areas clean and organized, complete checklists and handover reports accurately and on time, wear an approved clean uniform and nametag, and communicate and collaborate professionally with colleagues. Team members may be asked to help clean guest rooms and public spaces as needed and to perform other job-related duties.

The job involves working a varied schedule that may include evenings, nights, weekends, and holidays. Physical requirements include standing for extended periods, operating computers and office devices, moving throughout the hotel and rooms, and lifting or transporting supplies weighing up to 25 pounds. The work environment typically has a moderate noise level.

Requirements

• Must be at least 18 years old.
• Must have a positive, can-do attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work effectively in stressful, high-pressure situations.
• Must be effective at listening to, understanding, clarifying, and resolving concerns raised by co-workers and guests.
• Must communicate information and ideas clearly.
• Must have a desire to serve all guests.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel demands.
• Must read, write, understand, and communicate effectively in English.
• Must be able to stand or remain stationary for 3–4 hours at a time.
• Must be able to type and operate computers and other office machinery or devices, perform 10-key operation and data entry, use a telephone, and manually manipulate objects, handles, tools, and controls.
• Must be able to bend, stoop, crouch, lift and transport supplies weighing up to 25 pounds, and move throughout the hotel and guest rooms.
• Must be able to inspect and visually observe details at close and long range.
• Must occasionally lift packages or general office equipment.
• Hospitality, service, consumer-facing franchise, or related-field experience is preferred.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field.

Responsibilities

• Greet guests warmly upon arrival and throughout their stay, using their names when possible.
• Contribute to guest satisfaction and handle challenging guest situations with hospitality and urgency.
• Maintain knowledge of hotel features, amenities, room rates, and promotions.
• Support awareness of and service for hotel groups and events.
• Answer incoming calls using the approved greeting and provide friendly service.
• Help keep front- and back-of-house spaces clean, organized, and safe; assist with cleaning guest rooms and public spaces as needed.
• Complete operational checklists accurately and at designated times each shift.
• Prepare accurate and timely shift handover reports.
• Check guests in and out efficiently and contact guests after check-in to confirm their room is satisfactory and identify any additional needs.
• Receive and note incoming mail according to the daily shift checklist.
• Communicate and collaborate clearly, honestly, and professionally with team members.
• Wear a clean, approved uniform and nametag and maintain grooming standards.
• Arrive and clock in on time, clock out at the scheduled shift end unless directed otherwise, and record breaks at scheduled times.
• Provide sufficient notice to the supervisor when calling out for a scheduled shift.
• Follow other job-related instructions and perform additional duties as assigned.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health insurance, available after 30 days of employment for full-time team members
• Dental insurance, available after 30 days of employment for full-time team members
• Vision insurance, available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed