Front Desk Agent

Atira Hotels • Naperville, IL

19d • $17 - $18 • Onsite

About The Position

The Front Desk Agent provides excellent customer service, manages reservations, and maintains professional relationships with hotel guests. The role includes clerical duties and requires prompt, courteous handling of guest inquiries and issues. The position is at Fairfield Inn & Suites Naperville Chicago in Naperville, Illinois, and is full-time, with 8-hour shifts scheduled Monday through Friday, nights, holidays, and weekends. Pay is $17–$18 per hour.

Requirements

• High school graduate or equivalent.
• Excellent communication and public relations skills.
• Well organized and attentive to detail.
• Willingness to assist others.
• Strong typing abilities and proficiency with a PC, calculator, and office equipment.

Nice To Haves

• Customer service experience.
• Data entry experience.

Responsibilities

• Receive and process reservations by phone, fax, and mail.
• Enter reservations into the computer system and provide additional information.
• Verify pricing, discounts, and billing information, and inform customers about room features and availability.
• Maintain reservation files and resolve reservation-related problems.
• Apply knowledge of basic hotel operations, including reservations, guest check-ins and check-outs, and customer service protocols.
• Check guests in and out efficiently.
• Process customer payments and post applicable charges.
• Inform customers of credit holds and conduct customer surveys.
• Respond promptly and courteously to guest questions, requests, and problems regarding their stay.
• Keep customers informed about company policies, procedures, and account statuses.
• Maintain the company’s professional reputation by providing superior customer service.
• Assist and support area personnel as needed.
• Coordinate with the Accounting Department regarding customer credit status.
• Keep management informed of area activities and significant problems.
• Maintain effective working relationships with company personnel.
• Safeguard guest information, including personal information, addresses, room numbers, and credit card numbers.
• Perform other tasks and duties as assigned by the manager or supervisor.

Benefits

• Employee assistance program.
• Paid training.
• Professional development assistance.
• The job posting also refers generally to benefits supporting employee health and well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED