Front Desk Agent

Baker's Cay Resort • Key Largo, FL

14d • Onsite

About The Position

Baker's Cay Resort in Key Largo, Florida, is hiring a Front Desk Agent to create exceptional guest experiences in a nature-inspired, oceanfront resort. The agent welcomes and assists guests throughout their stay, handles check-in and check-out, answers questions, and helps guests feel cared for and valued in a fast-paced, guest-focused environment. The role also includes administrative duties and coordination with other departments. Prior experience is required.

Requirements

• Prior experience is required.
• High school diploma or equivalent.
• Prior cash-handling experience.
• Exceptional communication skills.
• Very good computer skills.
• Ability to work flexible hours, including weekends and holidays.
• Strong problem-solving skills.
• Ability to multitask and work in a fast-paced environment.

Nice To Haves

• Customer service experience is preferred.
• Knowledge of hotel or resort operations is a plus.

Responsibilities

• Greet and welcome guests warmly, creating a positive first impression.
• Handle check-in and check-out procedures accurately and efficiently.
• Provide information about hotel facilities, services, and local attractions.
• Respond promptly and professionally to guest inquiries, issues, and complaints.
• Process guest payments and maintain accurate records.
• Coordinate with other departments to fulfill guest requests and support a seamless guest experience.
• Maintain a clean and organized front desk area.
• Assist with administrative tasks, including answering phone calls and handling reservations.

Benefits

• Multiple tiers of medical coverage.
• Dental and vision coverage.
• 24/7 Teledoc service.
• Free maintenance medications.
• Pet insurance.
• Hotel discounts.
• Tuition reimbursement.
• Paid time off, including vacation, sick, bereavement, and holidays.
• 401(k) match.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED