Front Desk Agent

TradeWinds Island Resort • Saint Pete Beach, FL

14d • Onsite

About The Position

The Front Desk Agent at TradeWinds Island Resorts provides attentive, courteous, and efficient service to Guests during check-in, throughout their stay, and at checkout, while helping maximize room revenue and occupancy. The role involves welcoming Guests, responding to questions about hotel services and local amenities, handling reservations and front desk transactions, and coordinating with other employees. The agent must maintain a clean work area, follow hotel standards and procedures, and complete assigned shift duties and other responsibilities as needed.

Requirements

• High school diploma or equivalent required.
• Computer experience required.
• Must have open availability, including evenings, weekends, and holidays.
• Flexible and long hours are sometimes required.
• Able to handle a high volume of calls, assignments, and direct Guest contact in a fast-paced manner.
• Able to communicate effectively, verbally and in writing, with employees and Guests at all levels.
• Able to stand during the entire shift.
• Light work: exert up to 20 pounds of force occasionally and/or up to 10 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Able to multitask and prioritize departmental functions to meet deadlines.
• Able to maintain confidentiality of information.

Nice To Haves

• One or more years of Resort Front Office experience is strongly preferred.
• Experience in a hotel or related field preferred.
• Customer service experience preferred.

Responsibilities

• Greet and welcome Guests approaching the Front Desk in accordance with Highgate Hotel standards.
• Answer Guest inquiries about hotel services, facilities, and operating hours in a timely manner.
• Answer Guest inquiries regarding restaurants, transportation, entertainment, and related topics.
• Be familiar with all in-house groups and aware of closed-out and restricted dates.
• Obtain necessary information when taking room reservations and follow the rate-quoting scenario.
• Know emergency procedures and assist as needed.
• Handle check-ins and checkouts in a friendly, efficient, and courteous manner.
• Use proper two-way radio etiquette when communicating with other employees.
• Operate all relevant aspects of the Front Desk computer system.
• Complete tasks and duties on the shift checklist in a timely and efficient manner.
• Maintain a clean work area.
• Assume other duties and responsibilities as assigned.
• Maintain a warm and friendly demeanor and approach encounters with Guests and employees in an attentive, courteous, and service-oriented manner.
• Listen to, understand, and clarify concerns raised by employees and Guests.
• Multitask and prioritize departmental functions to meet deadlines.
• Attend required hotel meetings and training.
• Maintain regular attendance in compliance with Highgate Hotel standards and scheduling needs.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
• Comply with Highgate Hotel standards and regulations to encourage safe and efficient hotel operations.
• Anticipate, prevent, identify, and solve problems as necessary.
• Cross-train in other hotel-related areas.
• Maintain confidentiality of information and show initiative by anticipating Guest or operational needs.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED