Front Desk Agent

Magna Hospitality Group • Tewksbury, MA

1d • $0 - $18

About The Position

The Front Office Guest Service Agent (GSA)/Front Desk Agent plays a pivotal role in delivering exceptional customer service and ensuring a seamless experience for guests from arrival to departure. The position manages front desk operations, including check-in and check-out procedures, reservations, and guest inquiries and concerns. As the first point of contact, the GSA represents the hotel's brand and values while maintaining a welcoming and efficient environment. Success requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced setting. The role contributes to guest satisfaction and loyalty, the hotel's reputation, and operational success.

The employer describes a team culture focused on supporting one another, recognizing hard work, and helping team members grow. The position offers an opportunity to gain guest-service experience while working with a team committed to memorable guest experiences.

Requirements

• High school diploma or equivalent.
• Previous experience in a customer service role, preferably in hospitality or front office operations.
• Basic computer skills and familiarity with property management systems or reservation software.
• Strong verbal and written communication skills in English.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Nice To Haves

• Experience working as a Front Office Agent or Guest Service Agent in a hotel environment.
• Proficiency in additional languages beyond English.
• Knowledge of hotel industry standards and guest service best practices.
• Certification in hospitality or customer service training programs.
• Familiarity with point-of-sale systems and cash handling procedures.

Responsibilities

• Greet and welcome guests upon arrival, providing a warm and professional first impression.
• Manage check-in and check-out processes efficiently, ensuring accuracy in guest information and billing.
• Handle guest reservations, cancellations, and modifications using the property management system.
• Respond promptly and courteously to guest inquiries, requests, and complaints, escalating issues when necessary.
• Coordinate with housekeeping and maintenance departments to ensure rooms are ready and guest needs are met.
• Maintain accurate records of guest accounts and transactions, including cash handling and credit card processing.
• Provide information about hotel services, local attractions, and transportation options to enhance the guest experience.
• Support other front office team members and assist with administrative tasks as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED