Front Desk Agent

Schulte Companies•Baton Rouge, LA

16d

About The Position

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to provide hospitality and front desk service. The role involves welcoming guests, supporting check-in and check-out, responding to guest inquiries, maintaining the front desk area, and handling guest information and payments according to company procedures. The position is part of a service-focused organization that emphasizes respectful, authentic hospitality and the needs of internal and external stakeholders. Schulte Hospitality Group describes itself as a division of Schulte Companies, a third-party hospitality management company operating more than 200 locations across 38 states and 3 countries. Its portfolio includes Marriott, Hilton, IHG, Hyatt, and independent properties and restaurants. The hiring process may include interviews, drug screening, background and reference checks, and a potential employment assessment.

Requirements

At least one year of experience in Front Desk Operations.
In-depth knowledge of hotel front desk operations.
At least a high school education.
Basic computer skills.
Ability to communicate effectively verbally and in writing.
Ability to exceed the expectations of guests and team members.
Excellent time management skills.

Responsibilities

Greet arriving guests and provide personal recognition.
Review daily arrival lists and help prepare and assemble welcome amenities.
Escort VIPs to their rooms and check them in prior to arrival.
Answer telephone calls within three rings, respond to questions, or transfer calls as needed.
Manage the issued bank, count it at the beginning and end of each shift, follow cash-drop procedures, and report cash overages or shortages to management.
Keep the front desk area clean and organized.
Assist with lobby activation as needed.
Follow proper procedures when handling guests’ personally identifiable information.
Follow the check-in and check-out checklist with guests.
Retrieve required identification documents and form of payment upon guests’ arrival.
Respond promptly to guest needs and inquiries.
Perform other duties as assigned to meet business objectives.

Benefits

Daily Pay access, allowing associates to get paid today for work today.
Free telemedicine and virtual mental health care access for all associates starting on day one.
Multiple health insurance options.
Life insurance options.
401(k) plan with company match.
Paid parental leave.
Paid time off for eligible associates, in accordance with the company policy.
Holiday pay.
Pet insurance.
Employee Assistance Program.
Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.
Flexible work environment and opportunities for career growth.