Front Desk Agent

Horseshoe Bay Resort • Houston, TX

7d

About The Position

The Front Desk Agent provides welcoming, efficient, and personalized service to hotel guests throughout their stay. The role manages check-in and check-out, processes reservations and payments, provides hotel and local information, responds to guest requests, and helps resolve concerns professionally and with care.

The agent communicates closely with Housekeeping, Engineering, Reservations, Food & Beverage, and other departments to ensure guest needs are handled promptly and seamlessly. Additional duties include maintaining accurate guest accounts, answering phones, recognizing special occasions and guest preferences, and promoting hotel services and amenities. This role is part of a luxury Curio Collection by Hilton property and focuses on creating meaningful connections and memorable guest experiences.

Requirements

• Strong communication skills.
• Problem-solving skills.
• Computer skills.
• Friendly, confident, and detail-oriented approach.
• Comfort working in a fast-paced luxury hotel environment.

Nice To Haves

• Previous hotel, front desk, or customer service experience is preferred.

Responsibilities

• Manage guest check-in and check-out.
• Process reservations and payments.
• Provide hotel and local information to guests.
• Respond to guest requests and assist in resolving concerns professionally and with care.
• Communicate with Housekeeping, Engineering, Reservations, Food & Beverage, and other departments to coordinate guest needs.
• Maintain accurate guest accounts.
• Answer phones.
• Recognize special occasions and guest preferences.
• Promote hotel services and amenities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed