Front Desk Agent

BBL Hospitality • Troy, NY

19d • $17 - $18 • Onsite

About The Position

The Front Desk Agent assists hotel guests efficiently, courteously, and professionally with front-office functions, maintaining a high standard of service and hospitality. The role is responsible to guests, requires a flexible schedule, and reports directly to the Front Desk Supervisor. The position is full-time at the Hilton Garden Inn Troy in Troy, New York, with a listed pay range of $16.75–$18.00 per hour. Weekend and holiday availability is required.

Requirements

• High school diploma or equivalent preferred.
• Typing and computer aptitude.
• Interpersonal skills.
• Reading and writing skills.
• Basic mathematical abilities.
• Able to work a flexible schedule.
• Weekend and holiday availability required.
• Able to speak and hear on the phone, read, write, type, lift and carry, reach overhead, push, pull, bend, walk stairs, and move about while standing for a significant portion of the workday.

Responsibilities

• Register guests promptly and courteously, using upselling techniques to maximize room rates.
• Prepare for group check-ins and check-outs and VIP arrivals.
• Stay informed about hotel events and functions during the shift.
• Check guests out and process payments according to established policies and procedures.
• Respond promptly to guest requests and promote hotel services, facilities, and outlets.
• Provide information such as local attractions and directions to improve guest satisfaction.
• Resolve guest complaints to the customer’s satisfaction and inform the supervisor of major problems, complaints, disturbances, or unhappy guests.
• Book guest reservations or coordinate with the reservation center.
• Handle departmental accounting of money, receipts, guest accounts, and other forms of credit; post charges; complete cashier reports; prepare deposits; and count the cashier bank.
• Issue, control, and release guest safe-deposit boxes.

Benefits

• Paid time off
• 401(k) investment
• Referral bonus
• Associate development plan opportunities
• Internal promotion opportunities
• Medical, dental, vision, and voluntary benefits
• Flexible spending account (FSA) and health savings account (HSA) options for full-time associates
• Associate travel program discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED