Agent Front Desk

IHG•Fort Leonard Wood, MO

About The Position

As a Front Desk Agent, you welcome hotel guests and help create a warm, memorable experience. You handle guest transactions, provide local information, anticipate guest needs, and support a smooth stay. The hourly pay rate is $17.75. Eligible employees may receive a comprehensive benefits package, including paid time off, medical, dental, and vision insurance, 401(k), and other benefits.

Requirements

Communication skills and an approachable manner when handling guest concerns and compliments.
Problem-solving skills to resolve issues and support positive guest experiences.
Fluency in the local language.
Reading, writing, basic math, and computer skills.
Flexibility to work night, weekend, and holiday shifts.
High school diploma or equivalent qualification.
Ability to lift, push, and pull objects weighing up to 50 pounds (23 kg), including bending and kneeling.

Nice To Haves

Additional language skills.
A college or university degree.
At least one year of experience in a front desk or guest service position.

Responsibilities

Welcome guests and acknowledge IHG Rewards Club members and returning guests in person or by phone.
Take and manage guest bookings, identify upselling opportunities, and explain ways to improve guests’ stays.
Handle cash and credit transactions.
Check guests in and out, verify identification, issue room keys, and control and release safety deposit boxes.
Record and act on guest preferences and handle messages, requests, questions, and concerns.
Assist guests with matters such as billing issues and local information, and involve management when necessary.
Follow safety procedures, report incidents, and wear required protective gear.
Maintain a professional appearance and act as a brand ambassador.
Stay informed about events and activities on the day’s schedule.
Assist colleagues with other ad hoc duties as needed.