Front Desk Agent

The Westin Portland Harborview • Portland, ME

80d

About The Position

The Front Desk Agent is the first point of contact for hotel guests, providing warm, professional service throughout their stay. The role supports a welcoming and seamless guest experience by handling check-ins and check-outs, reservations, guest inquiries, and concerns, and sharing information about hotel services and local attractions. The position reports to the Front Office Manager or Front Office Supervisor. Hotel experience is a plus; applicants should have a combination of education and experience.

Requirements

• Be eligible to work in the United States.
• Read, write, and communicate effectively in English.
• Be able to sit, stand, bend, kneel, and lift as required, with or without reasonable accommodations.
• Be available to work a flexible schedule, including evenings, weekends, and holidays if needed.
• Have a warm, professional demeanor that reflects HVMG’s Culture of Excellence.
• Have a combination of education and experience.

Nice To Haves

• Hotel experience.

Responsibilities

• Welcome guests and provide assistance throughout their stay.
• Check guests in and out.
• Handle reservations.
• Answer guest inquiries and address concerns.
• Provide information about hotel services and local attractions.

Benefits

• Career growth opportunities across HVMG’s nationwide portfolio.
• Flexible scheduling.
• Access to up to 40% of earned wages before payday with PayActive.
• Paid Time Off (PTO) and paid holidays.
• Medical, dental, and vision benefits.
• 401(k) with a guaranteed 4% match and no vesting period.
• Exclusive hotel and food and beverage discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed