Front Desk Agent

Westgate Resorts•Newport, OR

26d•Onsite

About The Position

As a Front Desk Agent, you will be at the heart of the guest experience, welcoming guests with a smile and helping make every stay memorable. From a smooth check-in to helpful local recommendations, you’ll be the go-to person guests can count on for friendly, attentive service. If you enjoy connecting with people, solving problems, and creating positive experiences, this is the role for you!

Requirements

High school diploma, GED, or equivalent experience.
Detail-oriented with strong organizational skills.
Proficient in Microsoft Office and general computer operations.
Excellent verbal communication skills, both in person and over the phone.
Ability to work independently with minimal supervision.
Demonstrated sound judgment when interacting with owners, guests, and team members.
Basic math, inventory, and cash-handling skills.
Ability to work a flexible schedule, including weekends and holidays.

Responsibilities

Welcome guests and provide a smooth, efficient check-in and check-out experience.
Assist with reservations, room assignments, keys, and special guest requests.
Answer guest questions and provide helpful information about the resort, dining, shopping, and local attractions.
Make, modify, and confirm reservations while maintaining accurate guest records.
Process payments, post charges, and accurately handle guest account transactions.
Coordinate with Bell Services and other resort teams to support guest needs.
Assist with restaurant reservations, transportation, and local activities.
Receive and accurately distribute guest messages, mail, and other communications.
Safeguard guest valuables using designated hotel security procedures.
Complete nightly bucket checks and help ensure guest records are accurate.
Respond to guest concerns with professionalism, empathy, and a solution-focused approach.

Benefits

Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
Paid Time Off – Vacation, Sick, and Personal Time to Recharge
Paid Holidays
401(k) with Generous Company Match to Support Your Future
Daily Pay – Access Your Earnings When You Need Them
Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
Wellness Programs to Support Your Well-Being
Flexible Spending Accounts (FSA)
Tuition Assistance to Help You Grow Your Career
Military Leave
Employee Assistance Program (EAP) – Support When You Need It Most
Life, Disability, Accident, Critical Illness, and Hospital Insurance
Pet Insurance for Your Furry Family Members
Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
Low-Cost Gym Membership
David A. Siegel Legacy Scholarship – One scholarship of up to $40,000 is awarded each year to one eligible dependent of a current Team Member.
Career Growth and Advancement Opportunities
Community Involvement – Give Back and Make an Impact