Front Desk Agent

Pyramid Global Hospitality

22d•Onsite

About The Position

The Front Desk Agent creates a welcoming first impression and memorable guest experiences at The Belgrove, a 4-Diamond resort in West Palm Beach. The role involves checking in and registering guests, providing information about the hotel, its amenities, and the local area, and delivering engaging, attentive customer service. The agent helps resolve guest concerns, promotes hotel programs, coordinates professionally with resort staff, and supports other departments as needed. The role also includes maintaining the house bank and following established procedures for charges, cash handling, safe deposits, refunds, and other front desk transactions.

Requirements

High school diploma or equivalent.
A strong desire to make an impact on other people.
An outgoing and engaging personality.
Computer skills.
Excellent verbal and written communication skills.
Ability to work in a fast-paced setting.
Ability to stand for the duration of the shift.
Must be available to work various shifts, including weekends and holidays.

Responsibilities

Help guests discover their “Wanderlust” experience.
Provide exceptional customer service by engaging with guests and taking a sincere interest in them.
Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
Help resolve problems and “WOW” guests through recovery when things are not right.
Promote and sell special hotel programs.
Interact professionally with hotel and resort staff, assisting other departments with necessary information.
Know all emergency procedures and policies.
Maintain the house bank.
Communicate all pertinent information to the manager on duty.
Follow established procedures for posting, charges, cashing checks, safe deposits, and refunds.
Assist other departments as needed.