Front Desk Agent

Remington Hotels•Princeton, NJ

11d•Onsite

About The Position

The Front Desk Agent greets and communicates cordially with guests and promptly and professionally checks them in and out of the hotel. The role supports reservation pre-registration and room blocking, accurately posts charges, and maintains working knowledge of the front office computer or manual system, including routine and less frequent transactions. The agent handles guest payments using cash, checks, and credit card information, provides correct change, and understands hotel rates, discounts, reservation procedures, same-day reservations, cancellations, and relocations. The position may require varying schedules, including nights, weekends, and holidays, and involves working as part of a team to provide great guest experiences. This is an in-office role in a standard office environment. Work includes prolonged sitting at a desk and computer use, occasional standing and walking, frequent keyboarding and other fine motor tasks, and occasional bending, reaching, or carrying items. The role requires effective verbal and written communication, the ability to read screens and printed materials, and the ability to hear and participate in conversations and meetings. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High work ethic and self-initiative.
Ability to work varying schedules, including nights, weekends, and holidays, as required.
Ability to work in a standard office environment.
Ability to sit at a desk and work on a computer for prolonged periods (6–8 hours a day).
Ability to perform frequent fine motor tasks, including keyboarding, using a mouse or trackpad, writing, and operating office equipment.
Ability to communicate effectively verbally and in writing.
Ability to occasionally stand, walk, bend, reach, or carry items.
Ability to lift and/or move 10–25 pounds as needed.
Visual ability to read computer screens and printed materials, including close visual focus for extended periods and color differentiation for certain roles.
Ability to hear and participate in conversations and meetings and use a phone and/or headset.

Responsibilities

Greet and communicate cordially with guests and check them in and out promptly and professionally.
Assist with pre-registration and block reservations when necessary.
Post all charges promptly, accurately, and efficiently.
Maintain working knowledge of the front office computer or manual system, including daily and infrequent transactions.
Handle cash, checks, and credit card information for hotel payments accurately and provide correct change.
Review reservations with special requests and block rooms accordingly.
Understand hotel rates, discounts, and how to handle them.
Follow reservation procedures, including taking same-day reservations; reservations should be taken in approximately two minutes.
Follow cancellation procedures and relocation procedures when necessary.
Work as part of a team to provide great guest experiences.