FRONT DESK AGENT- Wyndham Grand Pittsburgh
About The Position
Wyndham Grand Pittsburgh Downtown is seeking a friendly, dependable Front Desk Agent to deliver exceptional guest service from arrival through departure. The role involves managing check-in and check-out, reservations, guest accounts, communications, and requests while maintaining a professional and organized front desk. The agent works with Housekeeping, Engineering, and management to support room readiness and guest needs, follows hotel procedures for privacy and security, and responds to safety concerns. Applicants should be organized, communicate clearly, and handle a busy front desk professionally and courteously.
Requirements
- Strong customer service, communication, and problem-solving skills.
- Comfort using computers.
- Attention to detail when handling reservations, payments, and guest information.
- Ability to manage competing priorities while remaining courteous and composed.
- Dependability and a positive, team-oriented approach.
- Flexibility to work scheduled shifts, including weekends and holidays.
- Ability to perform essential duties, including prolonged standing, with or without reasonable accommodation.
Nice To Haves
- Previous hotel front desk experience.
- Experience with hotel property management systems.
Responsibilities
- Welcome guests and complete check-in and check-out procedures accurately and efficiently.
- Verify reservations, assign rooms, issue keys, and explain hotel amenities and services.
- Process payments, verify billing information, and maintain accurate guest accounts.
- Answer calls, assist with reservation inquiries, and communicate guest requests to the appropriate departments.
- Coordinate with Housekeeping and Engineering regarding room readiness and maintenance needs.
- Respond to guest questions and concerns, resolve issues within their authority, and involve management when needed.
- Provide information about local attractions, dining, transportation, and hotel offerings.
- Follow hotel procedures for guest privacy, identification, key security, and payment handling.
- Maintain accurate shift records and communicate outstanding items during shift changes.
- Keep the front desk and lobby-facing work areas professional and organized.
- Follow emergency procedures and promptly report safety or security concerns.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
