Front Desk Agent

MCR • Daytona Beach Shores, FL

6d • $16 - $17 • Onsite

About The Position

The Front Desk Agent ensures guests enjoy a friendly arrival and departure experience and has their needs and requests addressed in a timely, efficient, and hospitable manner. The role includes greeting guests, using their names when possible, supporting guest satisfaction, responding to concerns, and maintaining knowledge of hotel features, amenities, rates, and promotions. Agents also answer incoming calls using the approved greeting, support hotel groups and events, receive and record incoming mail, and contact guests after check-in to confirm their room is satisfactory and determine whether they need anything else.

All team members contribute to clean, safe, organized hotel spaces and may help clean guest rooms or public areas as needed. They complete operational checklists accurately and on time, prepare accurate shift handover reports, wear an approved clean uniform and nametag, and communicate and collaborate professionally with colleagues. The position requires following hotel procedures, arriving and clocking in on time, observing break and call-out procedures, and carrying out other job-related duties as assigned. The job is an at-will position and does not create an employment contract.

Requirements

• Must be at least 18 years old.
• Must have a positive attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work effectively in stressful, high-pressure situations.
• Must effectively listen to, understand, clarify, and resolve concerns raised by guests and co-workers.
• Must communicate information and ideas clearly.
• Must have a desire to serve guests.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, depending on hotel needs.
• Must read, write, understand, and communicate effectively in English.
• Must be able to stand or remain stationary for long periods, typically 3–4 hours at a time.
• Must be able to operate computers and office machinery or devices, perform 10-key operation and data entry, dial a telephone, and manually manipulate objects, handles, tools, and controls.
• Must be able to bend, stoop, crouch, lift and transport supplies weighing up to 25 pounds, and move throughout the hotel and its rooms.
• Must be able to inspect and visually observe details at close and long range; may occasionally need to lift packages or general office equipment.
• Must be able to work in a usually moderate-noise environment with ringing phones and frequent communication.
• Must arrive and clock in on time, follow scheduled clock-in and clock-out procedures for shifts and breaks, and provide sufficient notice for call-outs.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

• Greet guests warmly upon arrival and throughout their stay, using their names when possible.
• Contribute to guest satisfaction and handle challenging guest situations with hospitality and urgency.
• Maintain knowledge of hotel features, amenities, room rates, and promotions.
• Support awareness of and service for hotel groups and events.
• Answer incoming calls using the approved greeting and provide friendly service.
• Keep workspaces clean, organized, and safe; help clean guest rooms and public spaces as needed.
• Complete operational checklists accurately and at designated times each shift.
• Prepare accurate, timely shift handover reports.
• Check guests in and out efficiently and contact guests after check-in to verify their room is satisfactory and identify additional needs.
• Receive and record incoming mail as required by the daily shift checklist.
• Communicate and collaborate clearly, honestly, and professionally with team members.
• Wear a clean, approved uniform and nametag and maintain grooming standards.
• Arrive and clock in on time, clock out at the scheduled shift end unless directed otherwise, and never work off the clock.
• Clock in and out for breaks at the designated scheduled times.
• Give the supervisor sufficient notice when calling out for a scheduled shift.
• Perform other job-related duties as assigned by an authorized person.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health, dental, and vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed