Front Desk Agent

TB ISLE RESORT LP•Aventura, FL

5d•Onsite

About The Position

The Front Desk Agent provides professional, personal, and efficient check-in and check-out service for resort guests. The role processes payments according to resort requirements and responds to guest and visitor inquiries in person and by telephone. The agent completes daily checklists, maintains professional courtesy, and supports a high-quality, service-oriented environment.

Requirements

One year of experience in a hotel or resort front desk position.
Professional demeanor appropriate for a luxury environment.
Outstanding guest service skills.
Ability to handle multiple tasks in an ever-changing environment.
Effective listening and communication skills, including the ability to understand, clarify, and respond to guest and member concerns.
Ability to communicate in English.
Ability to work flexible schedules, including holidays and weekends.
Experience using software such as Microsoft Word, Excel, and Outlook.
High school diploma or GED, or a degree in a hospitality-related major.
Ability to stand at a desk for long periods in front of a computer screen.
Ability to walk, reach, and bend throughout the shift.
Physical ability to lift, pull, and push items weighing up to 50 pounds.

Nice To Haves

Ability to communicate in a second language.

Responsibilities

Approach encounters with guests, employees, and members in a professional and personalized manner.
Provide prompt, personal service during guest check-in and check-out.
Assist management with applying credit and guest billing policies.
Resolve guest concerns through to completion, coordinating with other departments as needed to ensure guest satisfaction.
Maintain a professional, high-quality, service-oriented environment.
Protect the confidentiality of guest and member information and resort data, and maintain the security of high-profile guests and members in accordance with resort standards.
Understand and communicate promotions and enhancements to associates and guests.
Build rapport with VIPs and distinguished visitors, make follow-up calls, and encourage feedback during guests' stays.
Offer to arrange special requests during guest stays and coordinate future visits.
Maintain a database of guest preferences and special dates.
Participate in training and continuing education related to the Front Desk.
Complete projects in a timely manner as requested by the Front Desk Manager and Supervisors.
Complete daily checklists and perform other reasonable duties required by management.