Front Desk Agent

Fairfield Inn & Suites Weaverville•Wilmington, NC

13d•Onsite

About The Position

Crown Hotel & Travel Management, LLC is hiring a part-time Front Desk Agent for a hotel role involving guest reception and front-desk operations. The agent receives reservations, checks in arriving guests, allocates rooms, handles payments and receipts, and provides guests with information about hotel procedures, policies, facilities, and local tourism. The role also includes responding to guest questions and concerns, maintaining guest safety and reservation security, balancing the cash drawer, and completing assigned training and other duties. The agent is expected to maintain a professional appearance, wear a provided uniform and name tag while on the property, clean the work area, document maintenance needs, respond to requests for immediate repairs, and report lost-and-found items. Weekend work is required.

Requirements

High school diploma or equivalent.
Basic working knowledge of computers, including Word, and ability to handle multiple tasks at once.
Excellent communication and interpersonal skills, with the ability to interact with many types of personalities.
Very good organization and time-management skills.
Ability to frequently kneel, reach, crawl, and twist the torso as needed to accomplish required tasks.
Ability to regularly lift and carry up to 20 pounds without assistance.
Maintain a high standard of personal hygiene and appearance.

Responsibilities

Receive accommodation reservations from visitors.
Record details of arriving guests, including payment information.
Allocate rooms to guests.
Provide information about hotel procedures, policies, facilities, and tourism.
Handle customer concerns and queries.
Issue receipts to guests.
Ensure the safety and security of guests.
Maintain guest reservations in accordance with credit card security requirements.
Balance and properly account for the desk cash drawer for each shift.
Maintain training requirements set by the General Manager.
Assist guests with safety deposit box forms and keys as outlined by the General Manager.
Wear the provided uniform and name tag at all times on the property.
Perform routine cleaning throughout the work area.
Document needed minor repairs or replacements of room furniture, fixtures, and equipment, and follow through with the proper department.
Smile, acknowledge, and greet guests in guest rooms, front-of-house areas, and other hotel areas.
Respond to guest requests for immediate repairs.
Report lost-and-found items according to hotel procedures.
Perform other assigned duties.