Front Desk Agent

KW Property Management Careers•Miami, FL

About The Position

The Front Desk Agent values residents and guests and provides information and resources to support a meaningful visit. The role serves as a key liaison between community guests and residents, provides exceptional customer service, and acts as a valet for residents. The position is based indoors, with frequent sitting and standing and a low-to-moderate noise level. Days and hours may vary according to the property’s needs and may change to accommodate business requirements. The employee reports directly to the Director of Operations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not a comprehensive list of duties; responsibilities and activities may change at any time with or without notice. KW Property Management & Consulting is a drug-free workplace and an equal opportunity employer.

Requirements

High school diploma or GED.
Familiarity with computer software for performing various tasks.
Organizational skills, excellent interpersonal skills, and strong communication skills.
At least six months of related experience and/or training.
Previous work experience as a valet is required.
Ability to meet the role’s physical demands, including occasionally sitting, standing, reaching, lifting, bending, kneeling, stooping, climbing, pushing, and pulling items weighing 30 pounds or less.
Manual dexterity and auditory and visual skills; ability to follow written and oral instructions and procedures.
Ability to detect auditory and/or visual emergency alarms.

Nice To Haves

Some college is preferred.
Previous work experience in the hospitality industry is highly preferred.

Responsibilities

Greet guests as they enter the community while standing upright and providing high-quality customer service.
Monitor and authorize the entrance and departure of employees, visitors, and other persons to help guard against theft and maintain premises security; follow all check-in policies and procedures without exception.
Park and retrieve residents’ vehicles.
Coordinate with office administrative staff to maintain and update unit-owner information in the computer database.
Use proper, clear, and professional phone etiquette for calls to and from residents.
Report observed violations of the Rules and Regulations.
Take precautions to protect residents, guests, and property, and report damage, theft, and found articles to supervisors.
Maintain the key-control system and ensure keys are locked and accounted for at all times.
Accept and process packages delivered to the front desk, and assist the Concierge with package deliveries as needed.
Be familiar with fire-alarm system operations and report incidents to management.
Contact police or fire departments in emergencies, such as fires or the presence of unauthorized persons.
Follow emergency-response standards, policies, and procedures, coordinating with Management, the Chief Engineer, or Fire Rescue/Police services.
Write reports on daily activities and irregularities, including equipment or property damage, theft, unauthorized persons, and unusual occurrences.
Report maintenance items to the Association office daily, including burned-out lights, leaks, and broken equipment.