Front Desk Agent

Spire Hospitality • Birmingham, AL

26d • Onsite

About The Position

The Front Desk Agent at The Kelly Birmingham, Tapestry Collection by Hilton warmly welcomes guests and provides exceptional service throughout their stay. Working with the front desk team, the agent helps ensure guest satisfaction and creates seamless experiences from arrival onward, with the goal of leaving guests with memorable impressions.

The Kelly Birmingham is in downtown Birmingham, within walking distance of restaurants, bars, and attractions, and less than two miles from several local destinations. SPIRE Hospitality manages hotels and resorts and describes its focus as creating memorable guest experiences and delivering best-in-class service.

Requirements

• High school diploma or equivalent.
• At least one year of experience in a customer-service or guest-facing role.
• Comfort and proficiency working on a computer with Microsoft Outlook, Word, and Excel.
• Ability to lift, carry, push, or pull 10 pounds.
• Ability to stand for the majority of the shift.
• Availability for a flexible schedule that includes nights, weekends, and holidays.

Nice To Haves

• One year of hotel front desk experience is preferred.
• Previous experience with the PEP PMS system is a plus.

Responsibilities

• Deliver courteous, attentive service and care to guests.
• Respond promptly and effectively to guest questions and requests.
• Facilitate guest check-in and check-out.
• Answer incoming phone calls promptly and professionally.
• Multitask in a dynamic environment.
• Resolve guest concerns through attentive service recovery.

Benefits

• Early pay or earned wage access before payday
• Medical insurance
• Dental insurance
• Vision insurance
• Pet discount program
• Identity theft protection
• Prepaid legal support
• Flexible spending accounts
• Matched 401(k)
• Life insurance
• Critical accident or illness coverage
• Short- and long-term disability
• Paid time off
• Wellness programs
• Hotel discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED