Front Desk Agent
Peachtree Group Hospitality Management•Troy, MI
About The Position
This position processes guest check-ins and check-outs, secures payments, verifies and adjusts billing, and assists guests with reservations and requests in a friendly, professional, and timely manner. The Front Desk Agent follows high quality standards to ensure guest satisfaction, anticipates guest needs, exceeds expectations, and implements creative solutions to provide exceptional service while complying with brand standards.
Responsibilities
- Process guest check-ins and check-outs.
- Secure payment.
- Verify and adjust billing.
- Assist guests with reservations and requests in a friendly, professional, and timely manner.
- Follow high standards of quality to ensure guest satisfaction.
- Anticipate guest needs and exceed expectations.
- Implement creative solutions to provide exceptional service.
- Comply with brand standards.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Life insurance
- 401(k) retirement match
- Paid holidays
- Paid time off
- Access to an Employee Assistance Program and Fund
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
