Front Desk Agent

Sage Hospitality Group • Houston, TX

12d

About The Position

The Front Desk Agent responds professionally and courteously to arriving, departing, and in-house guests by providing accurate and timely information and services. The role also responds to telephone and in-person inquiries about reservations, hotel information, and guest concerns.

The position is at C. Baldwin, a 354-room hotel with 14,000 square feet of meeting space, a hidden speakeasy, a local grab-and-go concept, and green space. C. Baldwin is part of Sage Hospitality Group, which emphasizes genuine guest service, positive community impact, and employees’ personal and professional growth.

Requirements

• High school diploma or equivalent.
• High-school graduate-level mathematical aptitude.
• Knowledge of standard cash-handling procedures and computerized cash register systems.
• Experience dealing directly with the public and general knowledge of basic customer-service skills.
• Fluency in oral and written English.
• Ability to use tact and understanding when addressing customer-service problems, including stressful and highly emotional situations.
• Strong organization and attention to written and verbal details, particularly while performing multiple tasks.
• Ability to read written communications and a monochrome computer screen.
• Ability to operate computer, calculator, and telephone keyboards for cash handling and paperwork processing.
• Ability to understand and follow verbal and written instructions, work on multiple tasks, and communicate verbally and in writing.

Responsibilities

• Greet arriving guests and complete established check-in procedures using manual and computerized methods.
• Facilitate guest departures by following manual and computer check-out procedures, closing guest accounts, and preparing rooms for resale.
• Calculate and post payments, receipts, guest accounts, and other forms of credit using accurate cash-handling methods and established procedures.
• Answer inquiries and accept reservations in person and by telephone, communicate hotel rates and information accurately, and use suggestive selling techniques to increase room sales, occupancy, and revenue.
• Maintain good customer relations by keeping informed about in-house and area functions and responding knowledgeably to questions and concerns.
• Operate PBX equipment to accept incoming calls, assist with outgoing calls, schedule and set wake-up calls, and page guests.
• Control front-desk cash transactions and maintain responsibility for a personal bank in accordance with hotel bank agreement policy.
• Maintain a friendly, cheerful, and courteous demeanor.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED